Automotive Account Specialist — Hybrid (Ann Arbor) Growth

NSK; Ann Arbor (MI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full medical, dental and vision

Matching 401(k)

Generous vacation and holidays

Life insurance

Growth opportunities

Job summary

NSK Corporation in Ann Arbor, MI is seeking an Account Specialist for the Automotive Business Unit. You will serve as the primary point of contact for customer accounts, manage orders, changes, and follow-ups, and coordinate with sales, planning, production, logistics, and operations to meet delivery and service goals.

This hybrid role requires strong Microsoft Office skills, attention to detail, and the ability to adapt to changing priorities in a fast-paced manufacturing environment.

Qualifications

• Associate or bachelor’s degree required.
• Relevant experience in customer service, account management, sales support, or a similar business support role is required.
• Strong proficiency in Microsoft Office Suite, especially Excel, Outlook, Word, and PowerPoint.
• Excellent organizational, communication and time management skills.
• Ability to manage multiple priorities, adapt to changing business needs, and work effectively in a team environment.
• Strong attention to detail and commitment to accuracy in a customer-facing environment.

Responsibilities

• Serve as a primary point of contact for customer accounts within the Automotive Customer Service Department, ensuring timely and accurate communication.
• Manage customer orders, changes, releases, and follow-up activities to support on-time delivery and customer satisfaction.
• Coordinate closely with internal teams including sales, planning, production, logistics, and operations to support customer requirements and resolve issues.
• Monitor account activity, shipment status, backlog, and customer requests to ensure service expectations are met.
• Maintain accurate customer records, system updates, pricing or order-related information, and supporting documentation within company systems.
• Prepare reports, summaries, and customer-related data using Microsoft Office tools and internal platforms.
• Support problem solving, escalation management, and corrective follow-up activities to drive issues to resolution.
• Build and maintain strong working relationships with customers and cross-functional partners while supporting departmental and business objectives.

Skills

Customer service

Account management

Sales support

Team collaboration

Attention to detail

Education

Associate or bachelor's degree

Tools

Microsoft Office Suite

Excel

SAP S/4

Ariba

Job description

NSK Corporation in Ann Arbor, MI is seeking an Account Specialist for the Automotive Business Unit. You will serve as the primary point of contact for customer accounts, manage orders, changes, and follow-ups, and coordinate with sales, planning, production, logistics, and operations to meet delivery and service goals.

This hybrid role requires strong Microsoft Office skills, attention to detail, and the ability to adapt to changing priorities in a fast-paced manufacturing environment.