Hybrid Telecom Support Specialist – Voice & Data

NextGen | GTA: A Kelly Telecom Company; Houston (TX); Hybrid; USD 40,000 - 50,000; Full time

Job summary

A leading technology firm is hiring a Customer Support Representative in Houston, TX. This hybrid role involves assisting customers with voice, data, and connectivity services via phone, email, and chat. Ideal candidates will have a strong customer service or IT background, excellent communication skills, and the ability to troubleshoot technical issues. The position requires documenting interactions accurately and escalating complex issues as needed. Full-time opportunity available for Houston-area candidates.

Qualifications

• Strong customer service background or IT/technical support background.
• Comfort working in a fast-paced, high-volume support environment.
• Basic technical aptitude with networking or VoIP concepts preferred.

Responsibilities

• Act as the first point of contact for customers via phone, email, and chat.
• Troubleshoot technical issues related to internet and voice services.
• Document all interactions and resolutions in a ticketing system.

Skills

Strong customer service and communication skills

Analytical problem-solving

Ability to multitask

Tools

CRM systems

Ticketing systems

Job description

A leading technology firm is hiring a Customer Support Representative in Houston, TX. This hybrid role involves assisting customers with voice, data, and connectivity services via phone, email, and chat. Ideal candidates will have a strong customer service or IT background, excellent communication skills, and the ability to troubleshoot technical issues. The position requires documenting interactions accurately and escalating complex issues as needed. Full-time opportunity available for Houston-area candidates.