TECH SUPPORT

Roomi Group Corporation; Minnesota; On-site; USD 40,000 - 60,000; Full time

Job summary

A technology solutions company based in the United States is seeking a Technical Support Specialist. The role involves installing and configuring computer systems, providing support, and resolving technical issues. Candidates should have strong installation, diagnostic, and communication skills, with an understanding of common operating systems and software applications. This position is ideal for those with at least one year of tech support experience and a passion for solving problems.

Qualifications

• Preferred CompTIA A+ certification.
• 1 year of tech support experience preferred.
• Strong communication skills, both written and verbal.

Responsibilities

• Install and configure computer systems and applications.
• Perform routine inspections on existing installations.
• Act as the initial point of contact for all technical concerns.

Skills

Diagnostic abilities

Installation skills

Excellent communication

Proficiency in Office Suite

Tools

Outlook

Word

Excel

PowerPoint

Adobe

Job description

Houston, United States | Posted on 01/22/2026

Providing technical assistance and support related to computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Responsibilities:

• Install and configure computer systems and applications within the company.
• Update computer operating systems and other important software, as needed.
• Perform routine inspections and upkeep of existing installations.
• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• Act as the initial point of contact for all computer and system related concerns from employees.
• Assist management in creating training materials pertaining to computer troubleshooting and usage.
• Resolve technical issues related to network interruptions.
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
• Deliver IT and related assistance upon request.
• Request any hardware and software purchases necessary.

Requirements

• CompTIA A+ (Preferred)
• 1 year Tech Support Experience (Preferred)
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Clear written and verbal communication.Forbearing, flexible, and supportive.
• Proficient with Outlook, Word, Excel, PowerPoint, & Adobe.