Automation & Partner Operations Lead

salesforce.com, inc.

New York (NY)

On-site

USD 82,000 - 136,000

Full time

5 days ago

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Job summary

Salesforce is seeking a collaborative, analytical professional to join our ISV Partnerships org. You will design and build automation, develop workflows with agentic tools, and surface insights from Salesforce data to scale Partner onboarding and business development processes.

The role emphasizes cross-functional collaboration, building scalable automation, and leveraging AI tools to improve partner experience.

Qualifications

2+ years of work experience.
Experience building automation and workflows using agentic tools.
Experience with Salesforce reporting, and proficiency segmenting and analyzing data within Excel/Google Sheets.
Excitement to work on a new team - loves solving problems and is energized by ambiguity.
Strong organizational skills, with the ability to manage multiple priorities in a fast-paced, collaborative team environment.
Strong verbal and written communication skills, with willingness to develop basic process documentation and partner-facing collateral under guidance.
Experience working on a scaled team, ideally within SaaS, AI, data, or cloud ecosystems.
Experience creating enablement and/or email content for external audience.

Responsibilities

Automation & Campaign Building: Design, test, and maintain automations using agentic tool to reduce manual work across both internal and external processes and engage partners.
Reporting & Analysis: Build and maintain Salesforce reports, and segment and analyze data in Excel to identify trends, gaps, and opportunities for the team
Cross-Functional Collaboration: Partner closely with internal teams, learning from their expertise to help build and scale the "Digital PAM" role - driving scaled partner account management across the Salesforce ecosystem.