Automation & Integrations Engineer for Customer Success

Edgewise; Kapolei (HI); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions company located in Hawaii is seeking a Sales and Support Engineer to serve as a technical bridge for customers. The role combines customer support with project management, requiring strong problem-solving skills and a basic understanding of scripting. Ideal candidates are self-directed and thrive in dynamic environments, able to design workflows using APIs and automation tools. Competitive salary and unique challenges await.

Qualifications

• Ability to diagnose and reproduce customer problems.
• Excellent written and verbal communication skills.
• Strong multitasking skills with minimal oversight.

Responsibilities

• Serve as the technical bridge between customers and the product team.
• Build automations or scripts to streamline processes.
• Manage multiple integration and support projects.

Skills

Self-directed problem-solving

Technical communication

Project management

Automation with APIs

Basic coding/scripting (Python, JavaScript)

Organizational skills

Customer support experience

Tools

Postman

Notion

Zapier

Jira

Job description

A technology solutions company located in Hawaii is seeking a Sales and Support Engineer to serve as a technical bridge for customers. The role combines customer support with project management, requiring strong problem-solving skills and a basic understanding of scripting. Ideal candidates are self-directed and thrive in dynamic environments, able to design workflows using APIs and automation tools. Competitive salary and unique challenges await.