Sales and Support Engineer

Edgewise; Kapolei (HI); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions company located in Hawaii is seeking a Sales and Support Engineer to serve as a technical bridge for customers. The role combines customer support with project management, requiring strong problem-solving skills and a basic understanding of scripting. Ideal candidates are self-directed and thrive in dynamic environments, able to design workflows using APIs and automation tools. Competitive salary and unique challenges await.

Qualifications

• Ability to diagnose and reproduce customer problems.
• Excellent written and verbal communication skills.
• Strong multitasking skills with minimal oversight.

Responsibilities

• Serve as the technical bridge between customers and the product team.
• Build automations or scripts to streamline processes.
• Manage multiple integration and support projects.

Skills

Self-directed problem-solving

Technical communication

Project management

Automation with APIs

Basic coding/scripting (Python, JavaScript)

Organizational skills

Customer support experience

Tools

Postman

Notion

Zapier

Jira

Job description

Sales and Support Engineer

We’re looking for a self-directed, resourceful problem‑solver who can help our customers connect data, APIs, and people. This isn’t a traditional support role—it’s part engineer, part project manager, and part builder. You’ll troubleshoot, automate, and prototype solutions that make our clients’ systems run smoother and smarter.

We need someone who learns fast, figures things out independently, and turns ambiguity into clear results.

What You’ll Do

Customer Support & Enablement

• Serve as the technical bridge between customers and our product team.
• Diagnose integration or API issues using tools like Postman or console logs.
• Help customers design workflows using Edgewise APIs, webhooks, or automation platforms (Zapier, Make, etc.).
• Communicate solutions clearly—both to engineers and non‑technical users.

Automation & Technical Solutions

• Build light automations or scripts (Python, JavaScript, or AI‑generated code) to connect systems or streamline manual processes.
• Use AI tools (ChatGPT, Copilot, etc.) to draft scripts, debug code, or generate documentation.
• Document your discoveries so others can replicate your solutions.

Project Management

• Coordinate small integration and support projects with multiple stakeholders.
• Manage priorities and deadlines across several active clients.
• Keep communication tight—proactive updates, clear deliverables, and crisp documentation.

Cross‑Team Collaboration

• Partner with Sales and Product to design demos, troubleshoot customer workflows, and gather product feedback.
• Spot recurring pain points and propose automated or process‑level fixes.
• Translate customer insights into actionable engineering tickets or feature ideas.

What Success Looks Like

• Customers love working with you because you “get it” fast and deliver practical fixes.
• You rarely need supervision—you see what’s broken and just handle it.
• You can move between technical and human contexts smoothly—comfortable with APIs and client calls.
• You automate your own work before asking someone else to do it.

What You’ll Need

Required

• A genuine “figure it out” attitude—comfortable learning new tools on the fly.
• Diagnose, reproduce, and confirm customer problems.
• Comfort with project management tools (Notion, ClickUp, Asana, Jira, Shortcut).
• Familiarity with APIs, webhooks, or automation tools (Zapier, Make, etc.).
• Basic coding or scripting ability (Python, JavaScript, or similar).
• Excellent written and verbal communication skills.
• Strong organizational and multitasking skills—you can juggle projects with minimal oversight.
• Clearly communicate and document bugs and troubleshooting steps for the engineering team.

Nice‑to‑Haves

• Experience in SaaS, CRM, or PropTech environments.
• Familiarity with AI tools (ChatGPT, Copilot, etc.) for code or process generation.
• Understanding of data pipelines, integration patterns, or REST/GraphQL APIs.

Personality Fit

• Get dropped into messy problems and find order fast.
• Enjoy tinkering with systems and automating repetitive tasks.
• Balance curiosity (how it works) with accountability (get it done).
• Communicate openly, over‑communicate progress, and take ownership.