Automation Field Service Technician – Mechatronics

Bell and Howell, LLC; Detroit (MI); On-site; USD 32,000 - 41,000; Full time

Job summary

Bell and Howell, LLC in Detroit, MI is seeking a Customer Service Engineer to diagnose and repair a range of industrial, robotic and printing equipment. You will provide technical support, perform preventive maintenance, and ensure minimal customer downtime.

The role requires hands-on electrical and mechanical troubleshooting with DMM use, strong communication, and the ability to travel within the United States and Canada for training and service tasks.

Qualifications

• Hands-on electrical and mechanical troubleshooting required.
• Experience with electronics, software troubleshooting, and hardware systems.
• Ability to read procedures and diagrams for assembly and test.

Responsibilities

• Install, troubleshoot and repair industrial equipment including printing/packaging machines.
• Schedule and perform preventive maintenance inspections.
• Manage parts inventory and customer service calls.
• Maintain positive customer relations through effective communication.
• Act as liaison between customer and company departments.
• Respond to emergencies within established time goals.

Skills

Software troubleshooting

Customer relations

Problem solving

Education

High School + 2-year tech degree

Electronics/advanced mechanics training

Tools

Digital Multimeter (DMM)

Oscilloscopes

Electronic testing equipment

Job description

Bell and Howell, LLC in Detroit, MI is seeking a Customer Service Engineer to diagnose and repair a range of industrial, robotic and printing equipment. You will provide technical support, perform preventive maintenance, and ensure minimal customer downtime.

The role requires hands-on electrical and mechanical troubleshooting with DMM use, strong communication, and the ability to travel within the United States and Canada for training and service tasks.