Autobody Collision Jr. Estimator / CSR

Chiltonautobody; San Mateo (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Chilton Auto Body is seeking a Collision Junior Estimator/CSR to join the Operations team in San Mateo, CA. The role involves greeting customers, explaining the repair process, assisting with insurance claims, and ensuring accurate documentation through the intake, estimates, and supplements process.

The ideal candidate has at least 1 year of collision experience, strong communication, and the ability to manage multiple tasks.

Qualifications

• At least 1 year of prior collision experience.
• Ability to work collaboratively with the team.
• Effective time management and multitasking.
• Valid driver's license and eligibility to work in the United States.
• Willingness to pass a thorough background check.

Responsibilities

• Review with customers and walk-through the repair process: greet customers by phone or in-person and explain the repair process, insurance claims, and payment procedures.
• Complete vehicle intake: map damage, photograph vehicles, and document files.
• Prepare estimates and supplements: review damage and prepare estimates; create supplements for additional damage and parts price increases.
• Follow DRP compliance: understand and follow Direct Repair Program guidelines for repairs.
• Production management: assist routing of repairs, paperwork, scheduling, monitoring, and coordinating sublet work.
• Quality assurance: ensure Chilton Auto Body quality standards are met before delivery.
• File documentation: maintain real-time data accuracy for work files and close files for delivery.
• Training: complete Collision University training and other required trainings.
• Additional responsibilities as assigned.

Skills

Auto body collision repair

Customer service

Documentation

Team collaboration

Tools

CCC One

Job description

Position Title: Collision Junior Estimator/CSR

Department: Operations

Reports to: Location Manager

Position Summary:

The Collision Estimator is responsible for examining vehicles for collision related damage, document the time and effort required to repair and refinish vehicles back to pre-accident condition in accordance with Chilton Auto Body standards and insurance partner guidelines. Additional internal and business partner supported training a necessary. YOU MUST HAVE EXPERIENCE IN THE AUTO BODY COLLISION REPAIR INDUSTRY!!

Responsibilities:

• Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. Educate customers regarding importance of CSI survey questions and maintain strong communication to cultivate positive CSI results.
• Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting files.
• Prepare estimates and supplements: Review vehicle damage and prepare estimates. Prepare supplements based on additional damage found, including parts price increases. Ability to pull and review All data/OE procedures for Body Technicians as needed/required.
• Follow DRP compliance: Understand and follow all insurance carrier Direct Repair Program (DRP) guidelines regarding all aspects of the repair.
• Production Management: Support the location manager in the routing of each repair including disbursement of all paperwork, scheduling, monitoring repairs, negotiating repair times, coordinating sublet work and all other aspects of the repair.
• Quality Assurance: Ensure Chilton Auto Body's quality standards are met throughout the repair process and before the vehicle is delivered to the customer.
• File Documentation: Maintain real time accuracy of assigned work files and reconcile for customer delivery and file closing process.
• Training: Complete assigned training through Collision University. Addition internal and business partner supported training as needed.
• Additional responsibilities as assigned.

Job duties/Job description may be adjusted or added based on the needs of the business or at management discretion

Requirements:

• Ability to work collaboratively with the team to meet shared objectives.
• At min 1 year of prior collision experience.
• Effective time-management.
• Able to multitask and manage competing priorities.
• Communicate effectively with teammates, customers, and business partners.
• Valid drivers' license required.
• Eligible to work in the United States.
• Willing and able to pass a thorough background check.
• Flexible to work an 8-hour shift between 7:00 a.m. - 6:00 p.m.

Preferred Qualifications:

• Bilingual (Spanish, Chinese).
• CCC One Experience.