Autobody Collision Customer Service Representative

Chiltonautobody; San Leandro (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Bonuses

Paid holidays and 2 weeks PTO

Medical, dental, vision, lifeinsurance

Matching 401(k)

Job summary

Chilton Auto Body is seeking a Customer Service Representative to deliver outstanding service during the collision repair process. This entry-level role values experience in auto body repair and a strong emphasis on customer communication and process transparency.

You will greet customers, explain repairs and insurance steps, handle intake, documentation and payments, and participate in training through Collision University and partner programs.

Qualifications

• Experience in auto body collision repair industry preferred.
• CCC One knowledge a real plus.
• Must be eligible to work in the United States.
• Valid driver's license required.
• Background check will be conducted.

Responsibilities

• Greet customers by phone or in person and explain the repair process and insurance steps.
• Complete vehicle intake: map damage, photograph vehicles, document work files.
• Handle payments, update ARMS portal, and assist with expense documentation.
• Participate in role-based training through Collision University and partners.

Skills

Customer service

Communication

Time management

Multitasking

Teamwork

Computers

Valid driver's license

Work authorization

Tools

CCC One

Job description

Position Title: Customer Service Representative

Department: Operations

Reports to: Location Manager

Position Summary

The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Entry level; autobody collision repair experience a real plus including CCC. YOU MUST HAVE EXPERIENCE IN THE AUTO BODY COLLISION REPAIR INDUSTRY!!

Responsibilities

• Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. The Customer Experience Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.
• Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.
• Perform administrative tasks: Administrative tasks include collecting payments, updating rentals management portal (ARMS), supporting location manager with expense documentation (updating RHO), and conducting Accounts Receivable follow-up.
• Training: Complete assigned role-based training through Collision University and additional internal and business partner supported training as necessary.
• Additional responsibilities as assigned.

Job duties/Job description may be adjusted or added based on the needs of the business or at management discretion

Requirements

• Previous experience in the automotive industry preferred - CCC One knowledge a real plus!!
• Ability to work collaboratively with the team to meet shared objectives.
• Effective time management.
• Able to multitask and manage competing priorities
• Communicate effectively with teammates, customers, and business partners.
• Proficient with computers.
• Excellent customer service skills.
• Valid drivers' license required.
• Eligible to work in the United States.
• Willing and able to pass a thorough background check.
• Flexible to work an 8-hour shift between 7:00 a.m. - 6:00 p.m.

Preferred Qualifications

• Bilingual (Spanish).
• Knowledge of the Collision Industry.

Pay Rate: $21-30 depending on experience

Benefits

• Bonuses
• Paid holidays and 2 weeks PTO
• Medical, dental, vision, life insurance
• Matching 401(k)