Auto Service Writer: Customer-Centric Advisor

Autos Monragon LLC DBA One Stop Auto; Tulsa (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Autos Mondragon LLC DBA One Stop Auto in Tulsa, OK seeks a full-time Service Writer to be the main contact between customers and the service department. You will greet customers, listen to concerns, document service requests, and coordinate with technicians to provide accurate estimates and timely updates.

Responsibilities include answering phones, scheduling appointments, creating work orders, and handling payments while maintaining customer records with shop software.

Qualifications

• Customer-facing skills and commitment to customer satisfaction.
• Professional phone etiquette and clear communication in person, by phone, and in writing.
• Basic computer literacy for shop software, email, and digital records.
• Ability to learn and explain automotive services in simple terms.
• Attention to detail, time management, and organizational skills.
• High school diploma or equivalent; valid driver's license preferred.
• On-site full-time availability, including Saturdays or extended hours as needed.

Responsibilities

• Greet customers and listen to vehicle concerns.
• Document service requests clearly and accurately.
• Answer phones and schedule appointments.
• Create and update work orders; provide accurate estimates.
• Coordinate with technicians and track job progress.
• Communicate status updates to customers for timely service.
• Handle payments or invoicing and manage customer records.
• Use shop software to maintain records and shop workflow.

Skills

Customer service

Phone etiquette

Written communication

Computer literacy

Explain automotive services

Attention to detail

Time management

Organizational skills

Education

High school diploma or equivalent

Job description

Autos Mondragon LLC DBA One Stop Auto in Tulsa, OK seeks a full-time Service Writer to be the main contact between customers and the service department. You will greet customers, listen to concerns, document service requests, and coordinate with technicians to provide accurate estimates and timely updates.

Responsibilities include answering phones, scheduling appointments, creating work orders, and handling payments while maintaining customer records with shop software.