Automotive Service Advisor & Customer Liaison

Vance Auto Group; Guthrie, Northern (OK, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Vance Auto Group is seeking a Service Writer in Guthrie, OK to act as the main bridge between customers and our technicians. You will greet clients, assess issues, and explain repairs and costs with clarity to ensure trust.

You will schedule appointments, provide accurate estimates, and keep customers informed about repair status while supporting technicians to complete work promptly.

Qualifications

• High school diploma or equivalent; automotive training is a plus.
• Previous customer service experience, preferably in automotive/service.
• Experience with automotive service software and scheduling systems.

Responsibilities

• Act as the primary liaison between clients and auto technicians, ensuring clear and effective communication.
• Greet customers and assess their vehicle issues with professionalism and care.
• Explain necessary repairs and associated costs clearly to customers.
• Schedule appointments efficiently to minimize wait times and optimize service delivery.
• Provide accurate repair estimates and maintain transparency with clients.
• Communicate repair status updates to customers regularly.
• Collaborate with technicians to ensure timely and accurate completion of repairs.

Skills

Interpersonal communication

Customer service

Scheduling appointments

Estimate preparation

Communication with technicians

Problem solving

Automotive basics

Education

High school diploma

Automotive training a plus

Tools

Automotive service software

Job description

Vance Auto Group is seeking a Service Writer in Guthrie, OK to act as the main bridge between customers and our technicians. You will greet clients, assess issues, and explain repairs and costs with clarity to ensure trust.

You will schedule appointments, provide accurate estimates, and keep customers informed about repair status while supporting technicians to complete work promptly.