Auto Service Advisor — Concierge Support & Growth

Jim Glover Auto Family; Tulsa (OK); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Full time

Health, Medical and Dental

Paid time off and vacation

Growth opportunities

Employee vehicle purchase plans

Family owned and operated

Long term job security

Flexible Work Schedule

Job summary

Jim Glover Auto Family in Tulsa, OK is seeking a Service Advisor who can think on their feet and communicate effectively to initiate and process repair service requests and provide administrative support to the Service Department.

You will keep customers informed of work progress, manage service orders, coordinate with technicians, and help ensure a positive, professional customer experience while complying with dealership standards.

Qualifications

• Excellent organizational and communication skills.
• Ability to manage others and work with a team.
• Strong time management and multitasking abilities.
• Professional demeanor and appearance.
• Proven pattern of service and customer satisfaction.
• Valid driver’s license and clean driving record.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience with additional assignments for a positive impression.
• Provide concierge support for owner inquiries, both phone and in person.
• Ensure technicians’ time is effectively sold to service customers daily.
• Distribute work between technicians and answer vehicle problem questions.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claims administration and supervise service department staff.
• Reinforce company policies and adhere to standards; ensure regulatory compliance.
• Maintain good relations with factory representatives and foster positive employee relations.

Skills

Customer service

Leadership

Time management

Communication

Professional appearance

Problem solving

Team orientation

Self-motivation

Clean driving record

Job description

Jim Glover Auto Family in Tulsa, OK is seeking a Service Advisor who can think on their feet and communicate effectively to initiate and process repair service requests and provide administrative support to the Service Department.

You will keep customers informed of work progress, manage service orders, coordinate with technicians, and help ensure a positive, professional customer experience while complying with dealership standards.