Auto Service Advisor | Customer-Focused & Opportunities

Jim Norton Toyota OKC; Oklahoma City (OK); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Vision, Dental

401(K) Retirement Plan

Group Life Insurance

Flexible Spending Account

Paid Vacation

Employee Discounts

Job summary

Jim Norton Auto Group in Oklahoma City is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments. The role includes setting up loaners and verifying insurance prior to maintenance scheduling.

Responsibilities include gathering vehicle data, reporting symptoms, preparing estimates for labor and parts, and keeping customers informed of progress and charges. This is a full-time position with growth opportunities.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience in service advisory roles or similar positions.
• Very energetic personality with a customer-centric approach.
• Desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle and update customers frequently.
• Verify that final invoice reconciles with work performed.
• Explain all completed work and charges to customers.

Skills

Customer service excellence

Communication skills

Technical aptitude

Willingness to learn

Energetic personality

Tools

CRM software

Job description

Jim Norton Auto Group in Oklahoma City is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments. The role includes setting up loaners and verifying insurance prior to maintenance scheduling.

Responsibilities include gathering vehicle data, reporting symptoms, preparing estimates for labor and parts, and keeping customers informed of progress and charges. This is a full-time position with growth opportunities.