Service Writer

Autos Monragon LLC DBA One Stop Auto; Tulsa (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Autos Mondragon LLC DBA One Stop Auto in Tulsa, OK seeks a full-time Service Writer to be the main contact between customers and the service department. You will greet customers, listen to concerns, document service requests, and coordinate with technicians to provide accurate estimates and timely updates.

Responsibilities include answering phones, scheduling appointments, creating work orders, and handling payments while maintaining customer records with shop software.

Qualifications

• Customer-facing skills and commitment to customer satisfaction.
• Professional phone etiquette and clear communication in person, by phone, and in writing.
• Basic computer literacy for shop software, email, and digital records.
• Ability to learn and explain automotive services in simple terms.
• Attention to detail, time management, and organizational skills.
• High school diploma or equivalent; valid driver's license preferred.
• On-site full-time availability, including Saturdays or extended hours as needed.

Responsibilities

• Greet customers and listen to vehicle concerns.
• Document service requests clearly and accurately.
• Answer phones and schedule appointments.
• Create and update work orders; provide accurate estimates.
• Coordinate with technicians and track job progress.
• Communicate status updates to customers for timely service.
• Handle payments or invoicing and manage customer records.
• Use shop software to maintain records and shop workflow.

Skills

Customer service

Phone etiquette

Written communication

Computer literacy

Explain automotive services

Attention to detail

Time management

Organizational skills

Education

High school diploma or equivalent

Job description

Company Description

Autos Mondragon LLC DBA One Stop Auto is a family-owned automotive business serving the Tulsa, Oklahoma community through two convenient shop locations. The team is committed to making it easy for customers to purchase quality vehicles and receive reliable service. One Stop Auto focuses on building long-term, trust-based relationships by keeping vehicles running smoothly and looking their best. Team members work in a supportive environment that values integrity, customer care, and community connections.

Role Description

This is a full-time, on-site Service Writer role based in Tulsa, OK. The Service Writer serves as the primary point of contact between customers and the service department, greeting customers, listening to their vehicle concerns, and clearly documenting service requests. Daily tasks include answering phones, scheduling appointments, creating and updating work orders, and providing service estimates with transparent explanations of recommended repairs. The role involves coordinating with technicians, tracking job progress, and communicating status updates to customers to ensure timely and accurate service. The Service Writer is responsible for maintaining high levels of customer satisfaction, handling payments or invoicing, and using computer systems to manage customer records and shop workflow.

Qualifications

• Strong customer-facing skills, including Customer Service and a commitment to Customer Satisfaction.
• Professional Phone Etiquette and clear, courteous Communication in person, by phone, and in writing.
• Basic Computer Literacy for using shop management software, email, and digital record-keeping.
• Ability to learn and explain automotive services in simple terms; prior experience in an auto shop or service environment is beneficial.
• Attention to detail, time management, and organizational skills to handle multiple customers and work orders efficiently.
• High school diploma or equivalent; valid driver’s license with a reliable driving record preferred.
• Ability to work on-site full time, including occasional Saturdays or extended hours as needed.