Auto Service Operations Manager

Bridgestone Americas, Inc.; Richmond (VA); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE-cert

Flexible work schedule

401(k) match

On demand pay (daily pay) program

Job summary

Bridgestone Retail Operations (BSRO) in Richmond, VA is seeking an experienced Service Manager to lead auto service technicians, manage customer relationships, and coordinate front-to-back shop operations.

The role requires 4+ years in auto service, 1 year in service management or service writer, strong leadership, scheduling, and problem-solving skills; a valid driver's license is required, and ASE certifications are encouraged.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to manage inventory, scheduling, and equipment maintenance.
• Proven leadership and coaching abilities.
• Excellent teammate and customer communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current in automotive repair.
• Must have a valid automotive driver's license.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Customer service

Leadership

Communication

Problem solving

Inventory management

Scheduling

Recruiting technicians

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) in Richmond, VA is seeking an experienced Service Manager to lead auto service technicians, manage customer relationships, and coordinate front-to-back shop operations.

The role requires 4+ years in auto service, 1 year in service management or service writer, strong leadership, scheduling, and problem-solving skills; a valid driver's license is required, and ASE certifications are encouraged.