Auto Service Manager: Lead Techs & Service Excellence

Bridgestone Americas; Talleyville (DE); On-site; USD 64,867,000 - 108,111,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting‑

Paid vacation and holidays

On-the-job training and ASE trainings

Flexible work schedule

401(k) match

On demand pay (daily pay) program

Job summary

Bridgestone Retail Operations (BSRO) is seeking an experienced Auto Service Manager to lead a team in a dealer-like setting. You will combine automotive repair knowledge with strong people skills to supervise technicians and coordinate with customers, ensuring quality service and sales support.

The role requires 4 years of auto service experience and 1 year of service manager or writer experience; a High School diploma; a valid driver’s license; and opportunities for ASE certifications, with

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Customer service

Leadership

Communication

Scheduling

Inventory management

Staff coaching

Recruitment

Problem solving

Education pursuit

Driver's license

Education

High School Diploma or equivalent

2 year degree or equivalent

Tools

ASE certifications

Job description

Bridgestone Retail Operations (BSRO) is seeking an experienced Auto Service Manager to lead a team in a dealer-like setting. You will combine automotive repair knowledge with strong people skills to supervise technicians and coordinate with customers, ensuring quality service and sales support.

The role requires 4 years of auto service experience and 1 year of service manager or writer experience; a High School diploma; a valid driver’s license; and opportunities for ASE certifications, with