Auto Service Manager — Lead Tech Team & Service Excellence

Bridgestone Americas; Burtonsville (MD); Sur place; USD 36 000 - 57 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision – Starting

Paid vacation and holidays

On‑job training and ASE certifications

Flexible work schedule

401(k) match

On demand pay (daily pay)

Résumé du poste

Bridgestone Retail Operations (BSRO) in the United States is seeking a Service Manager to lead auto service teams and coordinate between technicians and customers.

You will supervise technicians, train staff, and help in parts and equipment purchases while driving customer satisfaction and sales. The role requires strong people skills and automotive expertise within a fast-paced service environment.

Qualifications

• High School Diploma or equivalent required.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to resolve customer complaints and manage inventory, scheduling, and equipment maintenance.

Responsabilités

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention through effective communication and issue resolution.

Connaissances

Problem solving

Leadership

Communication

Recruitment

Formation

High School Diploma or equivalent

2 year degree or equivalent

Description du poste

Bridgestone Retail Operations (BSRO) in the United States is seeking a Service Manager to lead auto service teams and coordinate between technicians and customers.

You will supervise technicians, train staff, and help in parts and equipment purchases while driving customer satisfaction and sales. The role requires strong people skills and automotive expertise within a fast-paced service environment.