Auto Service Manager — Lead Tech Team & Customer Success

Bridgestone; Meadowood (TN); Sur place; USD 32 000 - 50 000; Plein temps

Avantages offerts par ce poste

Paid vacation and holidays

On-the-job training and ASE certs

401(k) match

Daily pay option

Résumé du poste

Bridgestone Retail Operations (BSRO) seeks an experienced Auto Service Manager to lead a busy service team in a retail setting. You will coordinate technicians, manage parts purchases, and drive customer satisfaction while meeting quality and safety standards.

Expect to hire, train, and coach staff, schedule work efficiently, and contribute to revenue growth through proactive service guidance and effective front/back-shop collaboration.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints; aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others; teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times to test drive customer's vehicles.

Responsabilités

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Connaissances

Leadership

Communication

Problem solving

Team management

Customer service

Formation

High School Diploma or equivalent

2 year degree or equivalent

Description du poste

Bridgestone Retail Operations (BSRO) seeks an experienced Auto Service Manager to lead a busy service team in a retail setting. You will coordinate technicians, manage parts purchases, and drive customer satisfaction while meeting quality and safety standards.

Expect to hire, train, and coach staff, schedule work efficiently, and contribute to revenue growth through proactive service guidance and effective front/back-shop collaboration.