Auto Service Manager: Lead Techs & Deliver Excellence

Bridgestone Americas; Texas; Presencial; USD 29.000 - 45.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical/Dental/Vision

Paid vacation

On-the-job training

ASE certifications

Flexible schedule

401(k) match

Daily pay program

Resumo da vaga

Bridgestone Retail Operations seeks an experienced auto service manager in Texas to lead technicians, coach staff, and drive customer satisfaction. You will schedule work, oversee hiring and training, and ensure quality and retention while optimizing service operations.

Responsibilities include guiding front/back shop coordination, promoting sales, and maintaining high standards of safety and compliance. On-site role with competitive pay and benefits.

Qualificações

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.

Responsabilidades

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Conhecimentos

Leadership

Customer service

Problem solving

Scheduling

Inventory management

Formação

2 year degree or equivalent

Descrição da vaga

Bridgestone Retail Operations seeks an experienced auto service manager in Texas to lead technicians, coach staff, and drive customer satisfaction. You will schedule work, oversee hiring and training, and ensure quality and retention while optimizing service operations.

Responsibilities include guiding front/back shop coordination, promoting sales, and maintaining high standards of safety and compliance. On-site role with competitive pay and benefits.