Auto Service Manager: Lead Tech Team & Customer Excellence

Bridgestone; Lantana (TX); In loco; USD 29.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental and Vision - Starting

Paid vacation and holidays

On-the-job training and ASE certs

Flexible work schedule

401(k) match

On demand pay (daily pay)

Descrizione del lavoro

Bridgestone Retail Operations (BSRO) in Lantana, TX seeks an experienced Service Manager who will lead the auto service team, coach technicians, and ensure top customer satisfaction. You will schedule work, oversee hiring, and drive sales through proactive service interactions.

You will coordinate between technicians and customers, manage paperwork and POS transactions, and uphold quality standards while aiming to retain skilled teammates.

Competenze

• High School Diploma or equivalent required.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to recruit and select technicians.
• Valid automotive driver’s license at all times to test drive customer vehicles.

Mansioni

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns.
• Develop understanding of business operations in the automotive service environment and enhance efficiency.
• Drive sales through proactive customer interactions, vehicle inspections, and communication between back and front of shop.
• Provide insights to the front of the shop to optimize revenue.

Conoscenze

Leadership

Customer service

Scheduling

Communication

Problem solving

Formazione

High School Diploma or equivalent

2 year degree or equivalent

Strumenti

ASE certifications

Descrizione del lavoro

Bridgestone Retail Operations (BSRO) in Lantana, TX seeks an experienced Service Manager who will lead the auto service team, coach technicians, and ensure top customer satisfaction. You will schedule work, oversee hiring, and drive sales through proactive service interactions.

You will coordinate between technicians and customers, manage paperwork and POS transactions, and uphold quality standards while aiming to retain skilled teammates.