Auto Service Manager: Lead Tech Team & Customer Care

Bridgestone Americas, Inc.; Santa Ana (CA); Presencial; USD 36.000 - 57.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASECerts

Flexible work schedule

401(k) match

Daily pay program available

Descripción de la vacante

Bridgestone Retail Operations (BSRO) seeks a skilled service manager to lead auto service teams in a dynamic retail setting. You will coach technicians, manage customer interactions, and help drive parts and service sales while upholding quality and safety standards.

You will coordinate scheduling, maintain relationships with customers, and ensure seamless store operations through strong leadership and effective communication with technicians and front-of-house staff.

Formación

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsabilidades

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.

Conocimientos

Customer communication

Inventory management

Scheduling

Coaching & team leadership

Recruitment

Problem solving

Willingness to continue education

Driver's license

Educación

High School Diploma or equivalent

2 year degree or equivalent

Descripción del empleo

Bridgestone Retail Operations (BSRO) seeks a skilled service manager to lead auto service teams in a dynamic retail setting. You will coach technicians, manage customer interactions, and help drive parts and service sales while upholding quality and safety standards.

You will coordinate scheduling, maintain relationships with customers, and ensure seamless store operations through strong leadership and effective communication with technicians and front-of-house staff.