Auto Service Manager: Lead Techs & Customer Success

Bridgestone America, Inc.; Grapevine (TX); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

401(k) match

On-demand pay (daily pay)

Paid vacation and holidays

On-the-job training

Job summary

Bridgestone America, Inc. is seeking a Store Service Manager to supervise vehicle technicians and serve as the primary liaison between customers and the service team.

You will coach staff, manage parts and equipment purchases, and support store operations to ensure exceptional service and retention. The role emphasizes leadership, scheduling, and process discipline, with a focus on customer satisfaction, team development, and adherence to company standards.

Qualifications

• High school diploma or equivalent required.
• Aptitude to lead and coach others.
• Ability to recruit and train technicians.

Responsibilities

• Assign and schedule work duties to auto service staff.
• Oversee hiring and training of auto service team.
• Drive sales through proactive customer interactions and vehicle inspections.
• Maintain quality standards and customer satisfaction.
• Serve as primary contact for customer inquiries and feedback.
• Ensure seamless store operations and adherence to policies.

Skills

Customer service

People management

Communication

Scheduling

Problem solving

Education

High School Diploma or equivalent

2 year degree or equivalent

Tools

ASE certifications

Job description

Bridgestone America, Inc. is seeking a Store Service Manager to supervise vehicle technicians and serve as the primary liaison between customers and the service team.

You will coach staff, manage parts and equipment purchases, and support store operations to ensure exceptional service and retention. The role emphasizes leadership, scheduling, and process discipline, with a focus on customer satisfaction, team development, and adherence to company standards.