Auto Service Manager: Lead Tech Team & Customer Care

Bridgestone Americas, Inc.; Michigan; Hybrid; USD 33,000 - 51,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid vacation & holidays

ASE certifications

Flexible schedule

401(k) match

On-demand pay

Job summary

Bridgestone Retail Operations (BSRO) is seeking an experienced Auto Service Manager to lead technician teams in a busy service environment. You will assign work, mentor staff, ensure quality standards, and drive customer satisfaction while coordinating parts and invoices.

Strong leadership, communication, and problem-solving are required to build long-term customer relationships. The role emphasizes proactive service, team retention, and adherence to company policies, with competitive pay and

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving – customer complaints.
• Capacity to lead and coach others.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns.
• Develop understanding of business operations in the automotive service environment.
• Drive sales through proactive customer interactions and vehicle inspections.
• Provide insights to the front of the shop to facilitate product and service sales.

Skills

Customer service

Leadership

Communication

Problem solving

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking an experienced Auto Service Manager to lead technician teams in a busy service environment. You will assign work, mentor staff, ensure quality standards, and drive customer satisfaction while coordinating parts and invoices.

Strong leadership, communication, and problem-solving are required to build long-term customer relationships. The role emphasizes proactive service, team retention, and adherence to company policies, with competitive pay and