Auto Service Manager | Lead Techs & Customer Care

Bridgestone; Colorado; On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid vacation and holidays

ASE certifications

Flexible work schedule

401(k) match

On demand pay

Job summary

Bridgestone Retail Operations (BSRO) is seeking a Service Manager to lead auto service technicians and align operations with customer needs. You will assign workloads, coach staff, and oversee scheduling, training, and quality standards while driving service excellence.

The role emphasizes customer relationships, clear communication, and collaboration with front desk and technicians to resolve issues and grow store performance.

Qualifications

• High School Diploma or equivalent.
• 2 year degree or equivalent.

Responsibilities

• Assign and schedule work duties to auto service staff by skill level.
• Attend to all automotive service needs of customers.
• Oversee hiring and training of the auto service team.
• Maintain high teammate retention and quality standards.
• Manage customer interactions to ensure satisfaction and loyalty.
• Drive sales through proactive customer engagement and inspections.

Skills

Customer service

Team leadership

Inventory management

Scheduling

Diagnostics

Hiring technicians

Communication skills

Test drives

Continual education

Driver's license

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking a Service Manager to lead auto service technicians and align operations with customer needs. You will assign workloads, coach staff, and oversee scheduling, training, and quality standards while driving service excellence.

The role emphasizes customer relationships, clear communication, and collaboration with front desk and technicians to resolve issues and grow store performance.