Auto Service Manager: Lead Tech Team & Delight Customers

Bridgestone Americas, Inc.; Weslaco (TX); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision – starting

Paid vacation and holidays

ASE certifications

Flexible work schedule

401(k) match

Daily pay

Job summary

Bridgestone Retail Operations (BSRO) is seeking a service leader to manage auto service staff, coach technicians, and ensure top-quality customer interactions at our stores. You will oversee hiring, training, and daily operations, while driving sales and maintaining high service standards.

The role requires strong automotive repair knowledge, valid driver’s license, and ability to advance ASE certifications. Competitive pay and benefits support career growth.

Qualifications

• High School Diploma or equivalent required.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Strong problem solving for customer complaints.
• Aptitude to manage inventory, scheduling and equipment maintenance.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Serve all automotive service needs of customers.
• Oversee hiring and training of auto service team.
• Maintain high teammate retention and quality standards.
• Ensure exceptional customer satisfaction and retention through effective communication and follow-up.
• Act as primary contact for customer inquiries and concerns to build loyalty.
• Support store operations through paperwork, transactions and policy adherence.
• Drive sales through proactive customer interactions and vehicle inspections.

Skills

Customer service

Leadership

Teamwork

Communication

Problem solving

Inventory management

Scheduling

Auto repair tech

Test driving license

Education

High School Diploma or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking a service leader to manage auto service staff, coach technicians, and ensure top-quality customer interactions at our stores. You will oversee hiring, training, and daily operations, while driving sales and maintaining high service standards.

The role requires strong automotive repair knowledge, valid driver’s license, and ability to advance ASE certifications. Competitive pay and benefits support career growth.