Auto Service Manager: Lead Techs & Customer Experience

Bridgestone Americas, Inc.; Town of Middleton (WI); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid vacation and holidays

ASE certifications

401(k) match

Daily pay

Job summary

Bridgestone Retail Operations (BSRO) seeks a Service Manager to lead an auto service team and act as the liaison between technicians and customers. You will recruit, coach, and train staff, manage parts purchases, and ensure high-quality service while maintaining shop efficiency.

The role emphasizes customer satisfaction, process adherence, and teamwork, with competitive pay and benefits. The position is based in Middleton, WI.

Qualifications

• 4 years of auto service technical experience required.
• 1 year of service manager or service writer experience preferred.
• Ability to recruit and select technicians according to store needs.
• Strong problem-solving and customer-communication skills.

Responsibilities

• Assign and schedule work duties to auto service staff by skill level.
• Oversee customer interactions and service quality to ensure satisfaction.
• Lead and train auto service team; manage hiring and retention.
• Ensure compliance with standards and drive store revenue through service excellence.

Skills

Auto service experience

People leadership

Customer service

Scheduling

Inventory management

Recruiting technicians

Communication

Education

High School Diploma

2-year degree

Job description

Bridgestone Retail Operations (BSRO) seeks a Service Manager to lead an auto service team and act as the liaison between technicians and customers. You will recruit, coach, and train staff, manage parts purchases, and ensure high-quality service while maintaining shop efficiency.

The role emphasizes customer satisfaction, process adherence, and teamwork, with competitive pay and benefits. The position is based in Middleton, WI.