Auto Service Manager: Lead Techs & Customer Care

Bridgestone Americas, Inc.; Richmond Heights (OH); On-site; USD 59,027,000 - 88,541,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

401(k) match

On demand pay (daily pay) program

Job summary

Bridgestone Retail Operations (BSRO) is seeking a hands-on Service Manager in Ohio to lead auto service teams, mentor technicians, and ensure superior customer satisfaction. The role focuses on coordinating work, coaching staff, and driving revenue through proactive service delivery.

Eligible candidates typically have 4+ years in auto service, 1 year in a leadership or service-writing role, and a valid driver’s license for test drives. Competitive pay and benefits offered.

Qualifications

• Minimum 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Must have valid automotive driver’s license at all times to test drive vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Serve all automotive service needs of customers.
• Oversee hiring and training of an effective auto service team.
• Ensure high teammate retention and customer satisfaction.
• Maintain compliance with quality standards and company policies.
• Drive sales through proactive customer interactions and vehicle inspections.

Skills

Customer service

Leadership

Communication

Problem solving

Inventory management

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking a hands-on Service Manager in Ohio to lead auto service teams, mentor technicians, and ensure superior customer satisfaction. The role focuses on coordinating work, coaching staff, and driving revenue through proactive service delivery.

Eligible candidates typically have 4+ years in auto service, 1 year in a leadership or service-writing role, and a valid driver’s license for test drives. Competitive pay and benefits offered.