Auto Service Manager — Lead Tech Team & Customer Experience

Bridgestone Americas; Columbus (OH); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Medical Dental Vision

Paid Vacation

ASE Certifications

Flexible Schedule

401(k) Match

On-Demand Pay

Job summary

Bridgestone Retail Operations in Columbus, OH seeks a Service Manager to lead auto service teams, liaise between technicians and customers, and drive quality and sales. You will schedule work, hire/train staff, ensure safety and customer satisfaction, and promote ASE certifications.

This role offers comprehensive benefits and opportunities for growth within a respected automotive leader. Responsibilities include rewarding team leadership, maintaining quality standards, and driving service

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Aptitude to recruit and select technicians according to store requirements.
• Must have valid automotive driver's license to test drive vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Customer service

Leadership

Communication

Problem solving

Inventory management

Scheduling

Coaching/mentoring

Recruiting technicians

Driver's license

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations in Columbus, OH seeks a Service Manager to lead auto service teams, liaise between technicians and customers, and drive quality and sales. You will schedule work, hire/train staff, ensure safety and customer satisfaction, and promote ASE certifications.

This role offers comprehensive benefits and opportunities for growth within a respected automotive leader. Responsibilities include rewarding team leadership, maintaining quality standards, and driving service