Auto Service Manager | Lead Tech Team & Customer Experience

Socket.dev; Ohio; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision - starting‑

Paid vacation and holidays

On-the-job training and ASE certific

Flexible work schedule

401(k) match

On demand pay (daily pay) programme

Job summary

Bridgestone Retail Operations (BSRO) is seeking an experienced Auto Service Manager to lead technicians and staff, manage customer relationships, and drive service quality and sales in a busy automotive service environment.

You will coordinate scheduling, training, and performance, while ensuring high customer satisfaction and adherence to company standards. A strong focus on teamwork and operational efficiency is essential.

Qualifications

• High School Diploma or equivalent required.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current in automotive repair issues.
• Must have valid automotive driver's license to test drive vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill levels.
• Serve all automotive service needs of customers.
• Oversee hiring and training of auto service team.
• Aim for high teammate retention and quality standards.
• Provide exceptional customer satisfaction and retention through effective communication and issue resolution.
• Serve as primary contact for customer inquiries and concerns.
• Develop understanding of business operations in the automotive service environment.
• Drive sales through proactive customer interactions and vehicle inspections.
• Facilitate communication between back and front of shop to optimize revenue.

Skills

Customer service

Leadership

Communication

Scheduling

Problem solving

Education

High School diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking an experienced Auto Service Manager to lead technicians and staff, manage customer relationships, and drive service quality and sales in a busy automotive service environment.

You will coordinate scheduling, training, and performance, while ensuring high customer satisfaction and adherence to company standards. A strong focus on teamwork and operational efficiency is essential.