Auto Service Manager: Lead Tech Team & Customer Satisfaction

Bridgestone Americas, Inc.; San Mateo (CA); On-site; USD 46,276 - 77,126; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid time off

ASE certifications

Flexible schedule

401(k) match

Daily pay

Job summary

Bridgestone Retail Operations (BSRO) is hiring a Service Manager responsible for leading the auto service team, coaching technicians, and ensuring top-tier customer service. You will schedule work, manage staff performance, and collaborate with front and back shop operations to optimize efficiency.

The role emphasizes staff development, inventory oversight, and fostering strong customer relationships in a fast-paced retail auto service environment.

Qualifications

• Experience leading auto service teams and supervising technicians.
• Strong interpersonal communication with customers and teammates.
• Ability to recruit, interview, and select technicians according to store needs.
• Willingness to continue education and stay current on automotive repair issues.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Oversee customer service and automotive service needs.
• Lead, train, and supervise auto service technicians.
• Maintain high teammate retention and quality standards.
• Foster exceptional customer satisfaction and loyalty through proactive communication.

Skills

Customer service

Leadership

Staff training

Scheduling

Problem solving

Communication

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is hiring a Service Manager responsible for leading the auto service team, coaching technicians, and ensuring top-tier customer service. You will schedule work, manage staff performance, and collaborate with front and back shop operations to optimize efficiency.

The role emphasizes staff development, inventory oversight, and fostering strong customer relationships in a fast-paced retail auto service environment.