Auto Service Manager — Lead Tech Team & Customer Loyalty

Bridgestone; Leominster (MA); On-site; USD 35,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision - Starting日

Paid vacation and holidays

ASE certifications funded

Flexible work schedule

401(k) match

Daily pay (on-demand pay)

Job summary

Bridgestone Retail Operations (BSRO) is seeking an experienced Auto Service Manager to oversee daily service operations, lead technicians, and ensure exceptional customer satisfaction. You will coordinate staffing, training, and performance, while driving sales and maintaining high quality standards.

The role emphasizes strong people skills, automotive expertise, and the ability to manage front- and back-of-house communications to maximize store efficiency.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints. Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others. Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Customer service

Leadership

Communication

Inventory management

Problem solving

Scheduling

Driver's license

Education

High School diploma

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking an experienced Auto Service Manager to oversee daily service operations, lead technicians, and ensure exceptional customer satisfaction. You will coordinate staffing, training, and performance, while driving sales and maintaining high quality standards.

The role emphasizes strong people skills, automotive expertise, and the ability to manage front- and back-of-house communications to maximize store efficiency.