Auto Service Manager: Lead Techs & Boost Customer Satisfaction

Bridgestone Americas, Inc.; Redwood City (CA); On-site; USD 38,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE certs

Flexible work schedule

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Retail Operations (BSRO) is seeking an experienced service manager to lead automotive service teams and drive customer satisfaction at our California-based Bridgestone location. You will oversee technicians, scheduling, and training while ensuring quality and compliance.

Responsibilities include coordinating with front and back shop operations, mentoring staff, and contributing to revenue growth through proactive customer engagement and product/service recommendations.

Qualifications

• Minimum education: high school diploma or equivalent.
• Progression to leadership roles in service environments.
• Ability to manage inventory, scheduling and equipment maintenance.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long‑term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Customer service

Problem solving

Leadership

Communication

Inventory management

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking an experienced service manager to lead automotive service teams and drive customer satisfaction at our California-based Bridgestone location. You will oversee technicians, scheduling, and training while ensuring quality and compliance.

Responsibilities include coordinating with front and back shop operations, mentoring staff, and contributing to revenue growth through proactive customer engagement and product/service recommendations.