Auto Service Manager: Lead Technicians & Customer Growth

Bridgestone Americas, Inc.; Richmond Heights (OH); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

ASE certifications funded

401(k) match

Flexible work schedule

On-demand pay

Job summary

Bridgestone Retail Operations is seeking a Service Manager/Leader to oversee automotive service teams in the Richmond Heights area. You will supervise technicians, coordinate scheduling, and ensure top-tier customer satisfaction through proactive communication and skilled problem-solving.

The role emphasizes leadership, training, and strong interpersonal skills to drive sales and service quality across the front and back of the shop.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Leadership

Customer service

Recruitment

Problem solving

Communication

Scheduling

Inventory management

Education

High School Diploma or equivalent

Job description

Bridgestone Retail Operations is seeking a Service Manager/Leader to oversee automotive service teams in the Richmond Heights area. You will supervise technicians, coordinate scheduling, and ensure top-tier customer satisfaction through proactive communication and skilled problem-solving.

The role emphasizes leadership, training, and strong interpersonal skills to drive sales and service quality across the front and back of the shop.