Auto Service Manager: Lead Technicians & Customer Care

Bridgestone America, Inc.; Owensboro (KY); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting/

Paid vacation and holidays

ASE certifications on-the-job training

401(k) match

On demand pay

Job summary

Bridgestone America, Inc. is seeking an experienced automotive service leader to manage customer relationships and supervise technicians within our Bridgestone Retail Operations stores.

You will coordinate service delivery, oversee parts and equipment purchases, and drive customer satisfaction through proactive communication and strong team leadership. The role emphasizes coaching, hiring, and developing a high-performing service team while ensuring compliance with quality standards and company

Qualifications

• Problem solving and customer-facing skills to resolve issues.
• Ability to coach and develop technicians and frontline staff.
• Strong interpersonal skills to maintain customer relationships and loyalty.
• Willingness to pursue ASE certifications and ongoing education.

Responsibilities

• Assign and schedule work duties to auto service staff.
• Serve all automotive service needs of customers and oversee service team.
• Hire, train and retain an effective auto service team with strong retention.
• Drive sales through proactive customer interactions and vehicle inspections.

Skills

Problem solving

Customer service

Leadership

Communication

Hiring and coaching

Education

High school diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone America, Inc. is seeking an experienced automotive service leader to manage customer relationships and supervise technicians within our Bridgestone Retail Operations stores.

You will coordinate service delivery, oversee parts and equipment purchases, and drive customer satisfaction through proactive communication and strong team leadership. The role emphasizes coaching, hiring, and developing a high-performing service team while ensuring compliance with quality standards and company