Auto Service Manager — Lead Technicians & Customer Care

Bridgestone Americas; Cincinnati (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation and holidays

On-the-job training and ASE certs

401(k) match

Flexible schedule

Job summary

Bridgestone Retail Operations is seeking a Service Manager/Service Writer to lead the auto service team, ensure customer satisfaction, and drive efficient shop operations. You will coordinate technicians, handle customer inquiries, and coach staff to achieve service excellence.

The role emphasizes strong leadership, hands-on automotive knowledge, and a commitment to high standards of service and safety in a fast-paced retail repair environment.

Qualifications

• High school diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.

Skills

Team leadership

Customer service

Communication skills

Problem solving

Coaching

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations is seeking a Service Manager/Service Writer to lead the auto service team, ensure customer satisfaction, and drive efficient shop operations. You will coordinate technicians, handle customer inquiries, and coach staff to achieve service excellence.

The role emphasizes strong leadership, hands-on automotive knowledge, and a commitment to high standards of service and safety in a fast-paced retail repair environment.