Auto Service Manager: Lead Tech Teams & Customer Experience

Socket.dev; Blackstock (SC); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid vacation and holidays

ASE certifications

Flexible work schedule

401(k) match

Daily pay available

Job summary

Bridgestone Retail Operations (BSRO) in the United States seeks a Service Manager to lead the auto service team and ensure outstanding customer experiences. You will assign work, coach technicians, and manage scheduling, parts, and inventory in a fast-paced environment.

You will hire and train staff, uphold quality standards, and build lasting relationships with customers while coordinating front- and back-of-house activities to maximize service and sales.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long‑term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Leadership

Customer service

Communication

Problem solving

Inventory management

Scheduling

Education

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) in the United States seeks a Service Manager to lead the auto service team and ensure outstanding customer experiences. You will assign work, coach technicians, and manage scheduling, parts, and inventory in a fast-paced environment.

You will hire and train staff, uphold quality standards, and build lasting relationships with customers while coordinating front- and back-of-house activities to maximize service and sales.