Auto Service Manager: Lead Tech Team & Customer Care

Bridgestone Americas; Somersworth (NH); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting:

Paid vacation and holidays

On-job training and ASE certifications

Flexible work schedule

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Retail Operations (BSRO) in the United States is seeking a full-time Auto Service Manager to lead, coach, and supervise technicians while coordinating parts and customer interactions. You’ll drive sales, uphold quality standards, and ensure high customer satisfaction across service operations.

The role requires 4 years of auto service experience and 1 year in a supervisory or service-writer capacity, with a strong emphasis on leadership and problem solving.

Qualifications

• Minimum 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to recruit and select technicians according to store requirements.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Oversee the hiring and training of an effective auto service team.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions.

Skills

Leadership

Communication

People management

Sales awareness

Problem solving

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) in the United States is seeking a full-time Auto Service Manager to lead, coach, and supervise technicians while coordinating parts and customer interactions. You’ll drive sales, uphold quality standards, and ensure high customer satisfaction across service operations.

The role requires 4 years of auto service experience and 1 year in a supervisory or service-writer capacity, with a strong emphasis on leadership and problem solving.