Auto Service Manager: Lead Tech Team & Customer Care

Bridgestone Americas; Lake Worth (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Onboarding program

Mentorship

CSR activities

Global environment

Work-life balance

Inclusive team

Job summary

Bridgestone Retail Operations (BSRO) in the United States seeks a Service Manager to lead auto service teams, coach technicians, and ensure excellent customer satisfaction. You will schedule work, oversee hiring, and coordinate parts and equipment purchases.

This role requires strong leadership, at least 4 years in auto service, a high school diploma, and the ability to recruit and train staff. Bridgestone emphasizes development, fair compensation, and a supportive, inclusive environment.

Qualifications

• High School Diploma or equivalent required.
• 4 years auto service experience required.
• 1 year in a service manager or service writer role preferred.
• Strong problem solving and customer handling skills.
• Ability to recruit, lead and coach technicians.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Serve all automotive service needs of customers.
• Oversee hiring and training of auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Develop customer satisfaction and retention.

Skills

Leadership

Customer service

Inventory management

Staff scheduling

Communication

Education

High School Diploma or equivalent

2-year degree preferred

Tools

POS systems

Inventory software

MS Office

Job description

Bridgestone Retail Operations (BSRO) in the United States seeks a Service Manager to lead auto service teams, coach technicians, and ensure excellent customer satisfaction. You will schedule work, oversee hiring, and coordinate parts and equipment purchases.

This role requires strong leadership, at least 4 years in auto service, a high school diploma, and the ability to recruit and train staff. Bridgestone emphasizes development, fair compensation, and a supportive, inclusive environment.