Auto Service Manager | Lead Tech Team & Customer Care

Bridgestone Americas, Inc.; West Bloomfield Charter Township (MI); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

ASE certifications

Flexible schedule

401(k) match

Daily pay option

Job summary

Bridgestone Americas, Inc. in the United States is seeking a Service Manager to lead auto service operations, coach technicians, and drive customer satisfaction. You will oversee scheduling, training, and performance to ensure high-quality vehicle service and sales support.

Roles require strong leadership, a valid driver's license, and ongoing professional development to stay current with automotive repair issues. Bridgestone offers competitive pay and benefits.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Must have valid automotive driver's license at all times to test drive customer's vehicles.
• Willingness to continue education and remain current in automotive repair issues.
• Ability to recruit and select technicians successfully according to store requirements.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions.

Job description

Bridgestone Americas, Inc. in the United States is seeking a Service Manager to lead auto service operations, coach technicians, and drive customer satisfaction. You will oversee scheduling, training, and performance to ensure high-quality vehicle service and sales support.

Roles require strong leadership, a valid driver's license, and ongoing professional development to stay current with automotive repair issues. Bridgestone offers competitive pay and benefits.