Auto Service Manager: Lead Tech Team & Customer Experience

Bridgestone Americas, Inc.; Crowley (TX); Presencial; USD 30.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASECerts

401(k) match

On demand pay

Descripción de la vacante

Bridgestone Retail Operations (BSRO) in Crowley, TX is seeking an experienced Auto Service Manager to lead the service team, coach technicians, and ensure outstanding customer satisfaction. You will recruit, train, and supervise staff while overseeing parts and service operations, driving quality and revenue growth.

The role emphasizes leadership, operational excellence, and proactive customer engagement, with competitive compensation and benefits.

Formación

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsabilidades

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Conocimientos

Customer service

Leadership

Communication

Problem solving

Educación

High School Diploma or equivalent

2 year degree or equivalent

Descripción del empleo

Bridgestone Retail Operations (BSRO) in Crowley, TX is seeking an experienced Auto Service Manager to lead the service team, coach technicians, and ensure outstanding customer satisfaction. You will recruit, train, and supervise staff while overseeing parts and service operations, driving quality and revenue growth.

The role emphasizes leadership, operational excellence, and proactive customer engagement, with competitive compensation and benefits.