Auto Service Manager: Lead Tech Team & Customer Care

Bridgestone Americas, Inc.; North Carolina; Sur place; USD 33 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision - Starting

Paid vacation and holidays

On-the-job training and ASE certs

Flexible work schedule

401(k) match

On demand pay (daily pay)

Résumé du poste

Bridgestone Retail Operations (BSRO) in the United States seeks an experienced service manager to lead auto service teams and oversee customer interactions. You will schedule work, coach technicians, and drive sales while maintaining quality standards and high customer satisfaction.

You will coordinate with front- and back-of-shop operations, manage inventory, and ensure adherence to company policies. Join a team committed to equal opportunity and employee development.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians.

Responsabilités

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Connaissances

People leadership

Customer service

Scheduling

Inventory management

Coaching

Formation

High School Diploma or equivalent

2 year degree or equivalent

Outils

ASE certifications

Description du poste

Bridgestone Retail Operations (BSRO) in the United States seeks an experienced service manager to lead auto service teams and oversee customer interactions. You will schedule work, coach technicians, and drive sales while maintaining quality standards and high customer satisfaction.

You will coordinate with front- and back-of-shop operations, manage inventory, and ensure adherence to company policies. Join a team committed to equal opportunity and employee development.