Auto Service Manager - Lead Tech Team & Customer Care

bridgestone; Weaver (WV); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid vacation and holidays

ASE certifications

Flexible schedule

401(k) match

On-demand pay

Job summary

Bridgestone Retail Operations (BSRO) in the United States seeks a Service Manager to lead auto service staff, oversee scheduling, and deliver outstanding customer service while partnering with technicians.

The role requires 4 years of auto service experience and leadership skills; a high school diploma is required, with a preferred two-year degree. Bridgestone offers competitive pay, benefits, and opportunities for ASE certification.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving and handling customer complaints.
• Ability to manage inventory, scheduling, equipment maintenance.
• Capacity to lead and coach others; strong teammate and customer communication.
• Ability to recruit and select technicians per store requirements.
• Willingness to continue education and stay current in automotive repair.
• Must have valid automotive driver's license to test drive vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff.
• Serve all automotive service needs of customers.
• Oversee hiring and training of auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention.
• Serve as primary contact for customer inquiries and feedback.
• Develop understanding of business operations in the automotive service environment.
• Drive sales through proactive customer interactions and vehicle inspections.
• Provide insights to front of shop to facilitate product and service sales.

Skills

Leadership

Communication

Customer service

Inventory management

Scheduling

Staff training

Recruiting technicians

Problem solving

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) in the United States seeks a Service Manager to lead auto service staff, oversee scheduling, and deliver outstanding customer service while partnering with technicians.

The role requires 4 years of auto service experience and leadership skills; a high school diploma is required, with a preferred two-year degree. Bridgestone offers competitive pay, benefits, and opportunities for ASE certification.