Auto Service Manager: Lead Techs & Customer Care

bridgestone; Joplin (MO); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On‑the‑job training and ASE certs

Flexible work schedule

401(k) match

On demand pay program

Job summary

Bridgestone Retail Operations (BSRO) in the United States is hiring a Service Manager to lead auto service staff, coordinate technicians and customer interactions, and drive sales and service excellence across the store. You will recruit, coach, and retain a high-performing team while maintaining quality standards and customer satisfaction.

We offer ASE certifications, on‑the‑job training, and a comprehensive benefits package.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - address customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Willingness to continue education and stay current in automotive repair issues.
• Must have valid automotive driver's license to test drive customers' vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long‑term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Problem solving

Inventory management

Scheduling

Leadership

Tech recruiting

Customer communication

Education

High School Diploma

2 year degree

Job description

Bridgestone Retail Operations (BSRO) in the United States is hiring a Service Manager to lead auto service staff, coordinate technicians and customer interactions, and drive sales and service excellence across the store. You will recruit, coach, and retain a high-performing team while maintaining quality standards and customer satisfaction.

We offer ASE certifications, on‑the‑job training, and a comprehensive benefits package.