Auto Service Manager - Lead Tech Team & Customer Care

Bridgestone; Middleburg Heights (OH); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid vacation and holidays

ASE certifications

Flexible work schedule

401(k) match

On demand pay

Job summary

Bridgestone Retail Operations (BSRO) is seeking a Service Manager to lead an auto service team, manage technician operations, and drive customer satisfaction at a Bridgestone location in the region.

The role requires 4 years of auto service experience and at least 1 year in a service manager or service writer position, with a valid driver's license and strong leadership abilities. Pay and benefits are aligned with company policies and industry standards.

Qualifications

• High School Diploma or equivalent.
• 4 years auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to recruit and select technicians.
• Valid automotive driver's license.
• Willingness to continue education in automotive repair.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Customer service

Leadership

Problem solving

Inventory management

Scheduling

Education

High School Diploma or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking a Service Manager to lead an auto service team, manage technician operations, and drive customer satisfaction at a Bridgestone location in the region.

The role requires 4 years of auto service experience and at least 1 year in a service manager or service writer position, with a valid driver's license and strong leadership abilities. Pay and benefits are aligned with company policies and industry standards.