Auto Service Manager: Lead Tech Team & Customer Care

Bridgestone; Spokane (WA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision - Starting

Paid vacation and holidays

On-the-job training and ASE certs

Flexible work schedule

401(k) match

Daily pay option

Job summary

Bridgestone Retail Operations (BSRO) seeks an experienced Service Manager to lead auto service teams and optimize customer interactions at our stores. You will coordinate technicians, schedule inspections, and drive service sales while upholding quality standards and safety policies.

The role emphasizes staff development, process improvement, and maintaining exceptional customer satisfaction through proactive communication and effective team leadership across Busy shop environments.

Qualifications

• High School Diploma or equivalent required.
• 2 year degree or equivalent preferred.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) seeks an experienced Service Manager to lead auto service teams and optimize customer interactions at our stores. You will coordinate technicians, schedule inspections, and drive service sales while upholding quality standards and safety policies.

The role emphasizes staff development, process improvement, and maintaining exceptional customer satisfaction through proactive communication and effective team leadership across Busy shop environments.