Automotive Service Manager: Lead Tech Team & Customer Care

Bridgestone America, Inc.; Temple (TX); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision

ASE certifications

401(k) match

Daily pay

Paid vacation

Flexible schedule

Job summary

Bridgestone Retail Operations (BSRO) in the United States is seeking an experienced auto service manager to lead technicians and service writers. You will recruit, train, and coach staff while driving high-quality service and customer satisfaction, with a focus on efficiency and teamwork.

The role emphasizes effective frontline communication, inventory oversight, and adherence to Bridgestone standards across the store. Competitive pay and comprehensive benefits are offered.

Qualifications

• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance.
• Must have valid automotive driver's license.

Responsibilities

• Assign and schedule work duties to auto service staff.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.

Skills

Leadership / coaching

Customer service

Scheduling

Inventory management

Automotive repair knowledge

Education

High School Diploma or equivalent

2 year degree or equivalent

Tools

ASE certifications

Job description

Bridgestone Retail Operations (BSRO) in the United States is seeking an experienced auto service manager to lead technicians and service writers. You will recruit, train, and coach staff while driving high-quality service and customer satisfaction, with a focus on efficiency and teamwork.

The role emphasizes effective frontline communication, inventory oversight, and adherence to Bridgestone standards across the store. Competitive pay and comprehensive benefits are offered.