Auto Service Manager - Lead Tech Team & Customer Care

Bridgestone Americas, Inc.; United States; On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision starting at

Paid vacation and holidays

On-the-job training and ASE certs

Flexible work schedule

401(k) match

On demand pay

Job summary

Bridgestone Retail Operations (BSRO) in the United States is seeking a Service Manager to lead auto service teams, manage customer relationships, and ensure quality service. You will assign work, train staff, and drive sales while maintaining high standards of customer care and operational efficiency.

The role emphasizes leadership, scheduling, inventory control, and ongoing technician development, with a focus on seamless shop operations and proactive communication with customers.

Qualifications

• High School Diploma or equivalent.
• 4 years auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving – customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance.
• Capacity to lead and coach others.
• Ability to recruit and select technicians.
• Willingness to continue education in automotive repair.
• Valid automotive driver's license at all times.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by managing customer interactions.
• Serve as the primary contact for customer inquiries and concerns.
• Develop understanding of business operations in the auto service environment.
• Drive sales through proactive customer interactions and vehicle inspections.
• Provide insights to the front of the shop to optimize revenue.

Skills

Auto service leadership

Customer service

Communication skills

Inventory management

Scheduling

Team coaching

Hiring/training

Problem solving

Recruit technicians

Continue education

Test drive vehicles

Education

High School Diploma or equivalent

2 year degree or equivalent (preferred)

Job description

Bridgestone Retail Operations (BSRO) in the United States is seeking a Service Manager to lead auto service teams, manage customer relationships, and ensure quality service. You will assign work, train staff, and drive sales while maintaining high standards of customer care and operational efficiency.

The role emphasizes leadership, scheduling, inventory control, and ongoing technician development, with a focus on seamless shop operations and proactive communication with customers.