Auto Service Manager — Lead Tech Team & Customer Care

Bridgestone Americas; Oak Ridge (AL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE certs

Flexible work schedule

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Retail Operations (BSRO) under Bridgestone Americas is seeking a Service Manager to lead a shop team, schedule technicians, and ensure top-tier customer service. The role emphasizes coaching, hiring, and maintaining high standards in automotive service environments.

Ideal candidates have a strong auto service background, leadership skills, and a commitment to continuous learning and customer care. This full-time on-site position offers comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to recruit and select technicians according to store requirements.
• Must have valid automotive driver’s license at all times to test drive customers’ vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction by effectively managing all aspects of customer interactions.

Skills

People leadership

Customer service

Scheduling & inventory

Communication

Problem solving

Staff training

Education

High School Diploma

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) under Bridgestone Americas is seeking a Service Manager to lead a shop team, schedule technicians, and ensure top-tier customer service. The role emphasizes coaching, hiring, and maintaining high standards in automotive service environments.

Ideal candidates have a strong auto service background, leadership skills, and a commitment to continuous learning and customer care. This full-time on-site position offers comprehensive benefits and growth opportunities.