Auto Service Manager: Lead Tech Team & Customer Care

Bridgestone; Mechanicsville (VA); Presencial; USD 32 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental and Vision starting on

Paid vacation and holidays

On-the-job training and ASE certs

Flexible schedule

401(k) match

Daily pay program

Resumo da oferta

Bridgestone Retail Operations is seeking a Service Manager to combine auto repair knowledge with strong people skills. You will manage customer relationships and liaise between technicians and customers, while leading, coaching, and supervising technicians and assisting with parts purchasing.

Pay range listed reflects hourly compensation and benefits. The role emphasizes quality, customer satisfaction, and team leadership within a fast-paced auto service environment.

Qualificações

• Minimum of a High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to solve problems and handle customer complaints; manage inventory, scheduling, and equipment.
• Capacity to lead and coach others; strong teammate and customer communication skills.
• Ability to recruit and select technicians according to store needs.
• Willingness to continue education and stay current in auto repair issues.
• Must have a valid driver’s license to test drive customer vehicles.

Responsabilidades

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by managing customer interactions, proactive communication, and follow-up.
• Serve as the primary contact for customer inquiries, feedback, and concerns to foster loyalty.
• Develop understanding of store operations from paperwork to financial transactions and policy adherence.
• Drive sales through proactive customer interactions and thorough vehicle inspections.

Conhecimentos

Auto service leadership

Customer relationship mgmt

Team leadership

Inventory & scheduling

Recruitment & training

Communication

Problem solving

Driver's license

Formação académica

High School Diploma or equivalent

2 year degree or equivalent

Descrição da oferta de emprego

Bridgestone Retail Operations is seeking a Service Manager to combine auto repair knowledge with strong people skills. You will manage customer relationships and liaise between technicians and customers, while leading, coaching, and supervising technicians and assisting with parts purchasing.

Pay range listed reflects hourly compensation and benefits. The role emphasizes quality, customer satisfaction, and team leadership within a fast-paced auto service environment.