Auto Service Manager — Lead Tech Team, Flexible Schedule

Bridgestone Americas, Inc.; Delaware; On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation

On-the-job training

Flexible schedule

401(k) match

Daily pay

Job summary

Bridgestone Retail Operations is seeking a Service Manager who blends deep auto service knowledge with strong people skills to manage a service team and act as a liaison between technicians and customers.

You will hire, coach and supervise technicians while assisting with parts and equipment purchases to support store profitability and customer satisfaction. A valid driver’s license and ongoing ASE training support performance.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving related to customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians.
• Willingness to continue education in automotive repair issues.
• Must have a valid automotive driver’s license.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill levels.
• Serve all automotive service needs of customers.
• Oversee hiring and training of auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention through effective communication and follow-up.
• Serve as primary point of contact for customer inquiries and concerns.
• Manage paperwork, financial transactions, and store policies.
• Drive sales through proactive customer interactions and vehicle inspections.
• Provide insights to front of shop to optimize revenue.

Skills

Customer service

Leadership

Communication

Recruiting

Problem solving

Inventory management

Scheduling

Coaching

Training

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations is seeking a Service Manager who blends deep auto service knowledge with strong people skills to manage a service team and act as a liaison between technicians and customers.

You will hire, coach and supervise technicians while assisting with parts and equipment purchases to support store profitability and customer satisfaction. A valid driver’s license and ongoing ASE training support performance.